150,000+
Professionals in the Business Process Sector
+90%
Satisfaction rates in international service delivery
Top 3
Global offshore destination (IAOP 2024)
30%-40%
Cost advantage compared to onshore operations
Why We Built in Durban
ADEC Healthcare established operations in Durban to align skill with service. The city’s combination of healthcare literacy, technical capability, and cultural empathy makes it a natural fit for complex, patient-facing work.
Native English Voice
Clear, natural communication that strengthens the patient experience, a highly desired advantage in healthcare.
HIGH DEMAND
Growth with Purpose
Teams expand through structured training and quality control, ensuring consistent performance as volumes increase.
People Understaning Care
Durban professionals bring warmth and clarity to patient and payer interactions, strengthening experience and trust.
A Strategic Time Zone
Overlap with U.K. and U.S. markets creates seamless 24-hour coverage without overextending local teams.
Looking to scale without burden? Let us help.
Core Healthcare Operations Delivered from Durban
Durban brings together South Africa’s natural warmth with deep operational skill. Its workforce is trained for accuracy, empathy, and communication; traits that drive exceptional healthcare outcomes. ADEC Healthcare’s Durban operations serve as a seamless extension of provider teams, delivering measurable results across clinical and administrative workflows.
Dedicated teams manage the complete prior authorization process, from document verification to payer coordination, reducing approval turnaround times and administrative rework.
Centralized scheduling designed for high appointment success rates, real-time adjustments, and seamless coordination with patient access teams.
End-to-end insurance and benefits verification that ensures patients are cleared correctly before visits, cutting denials and registration errors.
Durban teams provide patient financial counseling, charity program support, and payment plan management that build trust and improve collection outcomes.
Clinical documentation specialists enhance record quality and accuracy, strengthening compliance and supporting clean claim submission.
Manila stands at the center of the Philippines’ healthcare operations industry. It’s a city built for scale, supported by advanced infrastructure and a workforce deeply experienced in U.S. healthcare systems. Providers rely on Manila for process efficiency, accuracy, and empathy at every point of the care and revenue cycle.
Where Service Culture Drives Performance
The Philippines is where healthcare talent and empathy meet. With strong clinical expertise, cultural connection, and global time zone alignment, it’s become a leading hub for outsourced healthcare operations. ADEC Healthcare builds on this foundation to deliver efficiency, accuracy, and care that reaches across borders.