Nairobi, Kenya

Nairobi is where capability meets commitment. The city’s educated workforce, modern tech ecosystem, and professional service culture make it a strong foundation for healthcare operations. ADEC Healthcare’s Nairobi center delivers consistent accuracy across complex revenue cycle functions, helping providers scale efficiently while maintaining quality and compliance.

Top 3

Sub-Saharan Destination for Healthcare Outsourcing

700,000+

Professionals in Business Process and ICT Sectors

40%

Cost Efficiency Over Onshore Operations

Over 80%

English-speaking Workforce in Business Operations.

An Emerging Leader in Healthcare Support

ADEC Healthcare established operations in Nairobi to connect talent, technology, and opportunity. The city’s blend of professionalism, education, and affordability makes it one of the most strategic environments for healthcare delivery in Africa.

Back Office RCM

Centralized delivery of coding, billing, charge review, and cash posting services to streamline provider operations.

Technology Infrastructure

Nairobi’s growing tech sector supports advanced automation, analytics, and secure data exchange.

Skilled Workforce

Kenya’s educated talent pool provides strong analytical, financial, and documentation support for healthcare operations.

Sustainable Growth

Continuous workforce development ensures teams expand responsibly and maintain quality at scale.

Looking to strengthen your back-office RCM?

Integrated Healthcare Support from Nairobi

Nairobi’s delivery teams are trained across financial, clinical, and administrative workflows. Every process is designed for precision, transparency, and measurable results that support global provider standards.

Eligibility

Verification of patient coverage and benefits to prevent errors, reduce denials, and streamline front-end registration.

Financial Assistance

Teams provide payment guidance, charity screening, and benefits counseling to improve access and patient satisfaction.

Coding

Certified coders ensure accurate, compliant documentation across professional and facility claims, reducing rework and audit risk.

Clinical Documentation Improvement

Documentation specialists enhance clarity and completeness, supporting compliant coding and accurate reimbursement.

Charge Capture Review

Review processes identify missed or incorrect charges, improving audit readiness and overall revenue integrity.

Billing & Follow Up

Comprehensive billing operations, claim management, and payer follow-up that accelerate reimbursements and improve AR performance.

Cash Posting

Precise payment posting and reconciliation that maintain clean ledgers, accurate reporting, and reliable cash visibility.

Manila stands at the center of the Philippines’ healthcare operations industry. It’s a city built for scale, supported by advanced infrastructure and a workforce deeply experienced in U.S. healthcare systems. Providers rely on Manila for process efficiency, accuracy, and empathy at every point of the care and revenue cycle.

Agile Growth and Smart Operations

Kenya’s growth in global healthcare operations reflects a balance of education, technology, and opportunity. In Nairobi, skilled professionals are redefining what operational excellence looks like for healthcare providers around the world.